cover colors, as "the blue book" (Service Support) and. "the red book" (Service Delivery). The IT Manager's Guide to ITIL v3, an ficcocaldiskpros.ml IT Management . ITIL® ITSM with its ten basic processes and Service Desk function Service Support - Blue Book is focused on the user of the IT services. I am recommending to organisations starting out on ITIL that they focus on the red and blue books of V2, and mix and match some good bits from V3 if they are.
|Language:||English, Spanish, German|
|Distribution:||Free* [*Sign up for free]|
ITIL for SMBs presented by Alex D Paul in InnoTech show, San Antonio, United States. ITIL V2 Modules Red Book Blue Book; 7. ITIL V3 Core. ITIL, formerly an acronym for Information Technology Infrastructure Library, is a set of detailed . The ITIL 4 Edition starts with the ITIL Foundation book, which was released on February 18th ITIL Version 2 Foundation Badge ( green); ITIL Version 2 Practitioner Badge (blue); ITIL Version 2 Manager Badge ( red). In contrast, ITIL v3 is centered on a service lifecycle approach to help IT (Note: Processes covered in the ITIL v2 “blue book” (Service Support).
The Guiding Principles are also the most obvious evidence of the attempt to make ITIL 4 a comprehensive service management framework that is not only compatible with, but complementary to and integrative of other IT management approaches.
ITIL is clearly being positioned as the overarching system that can provide guidance for managing the entire IT shop while incorporating and integrating other management methods and disciplines, such as Lean, Agile and DevOps.
The guiding principles are: — Progress Iteratively with Feedback inspired by Agile — Think and work holistically avoid those silos- cf.
DevOps — Start where you are inspired by Agile — Collaborate and promote visibility a key concept — cf. They also bring the concept of developing an organizational culture support service management to the forefront, and this is another positive.
Continual Improvement and Governance The guts of the Continual Improvement material is pretty similar to that found in v3- but it is made a key part of the Service Value System. This is an advantage of the SVS concept; such central ideas as Continual Improvement clearly wrap the entire framework. The same principle applies to governance.
It is front and center and also wraps around the SVS. This is also a good thing. That said, I think the rebranding is a positive. This avoids some misinterpretation which arose from v3 — which placed each practice process back then in a particular book that represented a lifecycle phase.
This caused some confusion — because the processes were always intended to apply throughout the lifecycle. Some notes on specific practice areas while we await deeper coverage in the intermediate materials: Change Control is NOT Change Management.
This helps keep it straight from managing organizational change and project changes. I also think it more clearly describes the objective of the practice. A Release can include multiple Deployments… whew! That makes a lot more sense.
No comments: Newer Post Older Post Home. Subscribe to: Post Comments Atom.
Popular Posts. What are the roles and responsibilities? How to avoid common mistakes?
What to do After the Resolution? There are also additional elements, like s All About Incident Classification.
Incident classification is among the main tasks of Service Desk 1st tier people. It adds structured data to a basically hectic unstructured So here are the five new core books. Linking stuff Lijit Search.